After sending some of my colleagues on ITILv3 courses I was asked the question by my CEO how many people does it take to change a lightbuld in an ITIL enabled organisiation? So I sat down and worked it out......I also did a baseline ITIL v3 Organisation Chart based on the current standard.
The general upshot is that you need at least 50 plus IT staff in your organisation to make ITIL v3 work efficiently. What is interesting is that organisations up to 1000 FTEs should leverage outsourced support, or, invest inhouse in a team that compares favorably with your business.
